terms and conditions

BY PAYING YOUR DEPOSIT YOU ACKNOWLEDGE & AGREE TO ALL OUR TERMS & CONDITIONS, CHILD POLICY OUR CANCELLATION POLICY AND THE APPLICABLE COVID 19 PROTOCOLS

The Health & Safety regulations as specified must ALWAYS be adhered to (masks, social distance, etc)

PAYMENT  TERMS: 

-We require A 50%  NON refundable deposit payment to secure the booking.

-Bookings will be confirmed within 48 hours AFTER the payment reflect in our account.

-It remain the responsibility of the guest to confirm that we have received the POP 

-Please advise us if the confirmation letter is not received after 48 hours, we will gladly resend it.

-The FULL outstanding balance including any extra's requested is payable on or before arrival.

-Balance payments, extras or any other payments made prior to or on arrival are non refundable.

-Account settlements via EFT must reflect in our account before 14H00  on the day of arrival.

-We accept the following payment options:

  Master & Visa card payments (We do not accept Dines club or American Express card payments)

  EFT payments, Agent vouchers, virtual card and cash payments.

 -Please note that guests will unfortunately not have access the room(s) reserved unless paid in full

REGISTRATION AND CHECK IN:

-We regret that guests will unfortunately not have access to the room(s) reserved unless the FULL 

-The completion of documentation prior to check in is compulsory

-In the event that you arrive at the establishment with more guests than the room is reserved for as per 

  your confirmation letter , access to the room will be denied and your reservation will be cancelled 

  immediately without any refund.

FINAL ACCOUNTS:

-Any outstanding account must please settled before 09H00 on the day of depature.

 MARKETING:

-The images on our website and adverting material e.g. champagne / petals etc. is for illustration 

  purposes only and not included in the standard rates.  

 PACKAGE OPTIONS :

-Package options, special deals & promotions are only available for reservations directly with the 

  establishment.  Please contact us for information.

ADDITIONAL EXTRA’S :  (available at an additional charge)

Any of the following can be added to your reservation subject to prior arrangement .

-Romantic setup with champagne and rose petals 

-Petals & chocolate dipped strawberries (Seasonal)

-Dinner: 3 course (by arrangement and pre menu selection only)                                                                                     

-Birthday / Anniversary  Celebration (champagne & petals, chocolates, cake for 2 & 5 helium balloons). 

-Corkage fee 

-Late departure  per hour (by prior arrangement and subject to availability of the room) 

-Spa Treatments:  by appointment only. Full pre- payment required to secure a booking   

FOOD & BEVERAGE

-Galagos Lodge Guest House is not a self-catering establishment.

-Dinner options are available by prior arrangement. 

 -Braai / Barbeque options are not available on the premises. 

   There are day visitor options within close proximity to the guest house.

-Guests are not allowed to bring any food onto the premises - no cooking facilities in the rooms.                       -Snacks welcome.

-Guests are not allowed to bring their own beverages onto the premises without prior arrangement

-Corkage fees will apply to all guests arriving with their own alcohol and cooler boxes.

- Guests are  not allowed to bring their own beverages to the dining room for dinner reservations.

ROOM INFORMATION & OCCUPANCY :

-The rooms accommodate a maximum of 2 Adults  or as specified on your confirmation letter.

-Please contact us for our child policy and rates.  We can accommodate younger children in certain 

  Luxury rooms with either an additional single bed or sleeper couch.

-On request and subject to availability, there may be an option to accommodate a 3rd adult in a Luxury 

  room with an additional single bed.

-The full rate as quoted per guest per room will be applicable to the 3rd guest.

-Should it come to our attention at anytime of your stay that there are more guests in the room or on the

  premises then booked for (with any connection to you) your booking will be cancelled immediately 

  without a refund and you will be asked to vacate the room immediately. (This includes adults, teenagers & younger children as well as but not limited to friends, family or business associates)  

FRIENDS, FAMILY & DAY VISITIORS :

-Until further notice Day Visitors including friends & family of guests, we accommodate is unfortunately

  not able to visit the guest house.

-This is due to the floor space of the establishment and the total guests including staff allowed on the 

  premises under the current regulations

BREAKAGE, DAMAGES & GUEST LIABILITY:

-Guests will be responsible for any breakage or damage to the room occupied or any other part of the 

 property & building caused by the guest, his/her partner or any other family member, friend or any other 

 person part of the reservation or individuals arriving as your guests (which violate your booking terms)

-ANY items are removed from the room during your stay or on departure, deliberately or accidental we 

 ask that these items must be returned within 48 hours (blankets, remotes, linen, pillows, towels, bath 

 ropes, hairdryer etc.). 

-It is our intention to make stay with us as comfortable as possible, please do not remove items from our

  rooms. Removing items which is the property of Galagos Lodge from a room or public area is theft and 

  can unfortunately not be justified as memorabilia for your weekend away ! If the items are not returned,

  we will unfortunately have no alternative other than proceeding with legal action of which you will be 

  liable for all costs.

GUEST BEHAVIOUR:

-Please be respectful towards our staff & management & other guests we accommodate during your stay

-Please respect one another with regards to cleanliness & hygiene of the public areas, noise levels and 

  general behavior.

-Guests will be held responsible for any breakages or damages to the room occupied or any other part of

 guest house caused by negligence, domestic violence, alcohol abuse etc. 

-Any guest who behaves in a disorderly manner due to the abuse of alcohol, any other substance abuse 

 OR Domestic violence will be asked to leave the premises immediately without any refund on 

 accommodation, extra's  booked, spa or activity payments received.

-The remainder of your accommodation, any other activities booked (dinner, spa, cruises, etc.) will be 

 forfeited after your departure without any refunds or vouchers for future use.

-Discrimination and racism or any violent behavior will not be tolerated against our staff, management, 

  or any other guest or between individuals. Guests or visitors who violate this booking term  will be 

  asked to leave the premises immediately and the deposit and balance including any other payments 

  made will be forfeited.

-In the event that we receive any complaints from other guests regarding your behavior, we will address 

  the matter with you.  Any further complaints or non compliance will result in the termination of your 

  reservation without a refund.

INTERRUPTION OF SERVICES:

It is our intention to make you stay with us as comfortable as possible.  Unfortunately there may be times that we experience the unforeseen interruption of services beyond our control and unfortunately this may happen during your stay.  • Should a problem arise, we will endure every effort from our side to have the problem resolved. In the event that the interruption is beyond our control, due to an act of nature, electrical storm or maintenance or repairs that is required by a specific service provider, the repair / restore of service time will be determined by the service provider and therefore beyond our control.  • Galagos Lodge shall therefore not be held liable for any unforeseen interruption of services during your stay. This includes electricity, water & sanitary services, DSTV & WIFI.  • No refunds will be calculated in any of the above events. • Should the problem however not be repaired within a reasonable time (at the discretion of management) a complimentary Voucher will be issued for a future stay.  

GENERAL INFORMATION

SMOKING:

-SMOKING, (including the use of “Hubble’s”) is not permitted inside the room(s) or in the main house.

-Designated smoking areas where ashtrays are available.

-The Smoking of Dagga (or any other substance) in Public areas is strictly prohibited as per

  South African Law. The smoking of Dagga on our premises or in any of our rooms is therefore 

  prohibited.   

- Should it come to our attention that you have smoked in the room at any point during your stay,  a fine &

   cleaning fee of R1 500 will be charged and payable immediately and your reservation will be cancelled 

   without any refunds

. -Damages to our rooms due to the smoking of a hubbly or cigarette burns will be for the guest account.

POOL REGULALATIONS:

-The pool is available to all our guests and the use of the pool is AT OWN RISK 

-Please do not use bathroom towels at the pool or on the deck, swim towels are available on request.

-Guests are welcome to bring their own swim towels with.

-Please respect all the guests we accommodate at the time of your reservation, we respectfully request 

 that you will adhere and be mindful to the following:

  *Please wear appropriate swimwear 

  *Please keep the pool area clean

  *No glass bottles or glasses are allowed in or around the pool  

  *Please be mindful of noise levels and be respectful to guests accommodated within close proximity to 

   the pool   

  *Under NO CIRCUMSTANCES are children allowed near or in the pool without adult supervision and 

    attendance.

PLEASE BE ADVISED THAT, under the current regulations,  a public jacuzzi  is not available to guests. 

-Jet baths area available for the private use of guests during their stay in specific suites.

MUSIC:

-Loud music is not allowed on the premises.  This includes music from rooms, cars, portable speakers, 

 phones etc. 

-Any fines issued by the KRRA within the village of Kosmos will be for the guest account. 

PET POLICY:

-Pets are unfortunately not allowed on the premises.  

- We will gladly advise on “pet lodges” in the area that will gladly assist with taking care of your pets.

LOST AND FOUND:

-Items found in your room or on the premises by our staff  will be kept for a period of 30 days.

-Guests are responsible to either collect or arrange with a courier to collect these items within 30 days.

-Unclaimed items are donated to the less fortunate after 30 days.  

PARKING:

-Parking is at own risk.

-As a safety precaution please remove all valuable items from your vehicle ensure and that your car is

 locked.

-Galagos Lodge, our staff & management will not be liable for any loss or damage to your vehicle for the duration of your stay. 

 SPA RESERVATIONS:

-Spa reservations are subject to availability and by appointment only.

-Full pre -payment will be required to secure a spa reservation.  Payments are non- refundable.

-Please take note of the spa terms & conditions you will receive on confirmation of the booking.  

*Galagos Lodge reserve the right to amend our rates, protocols & terms and conditions as we may deem 

  necessary without prior notice.

*Galagos Lodge does not accept any responsibility for any loss, damage to personal belongings or harm 

  to any person during the period of your stay at the Lodge.

 *The premises is entered at Own Risk.

*Right of admission reserved.  

CANCELLATION POLICY:

We understand the frustration in making a payment towards accommodation under the current regulations and the uncertainty on  possible travel bans on Leisure Travel.  

We therefore accept that you are aware of the current regulations at the time of the reservation and that you agree to the following terms: 

-Subject to the Lockdown Level and regulations specified by Government, we reserve the right to amend

  our terms and conditions accordingly with the date effective as published in the Government Gazette 

  and applicable to all future reservations. 

-In the event that Lockdown levels are amended by Government and we are unable to accommodate you

  you due to the changes in the Gazetted regulations on Leisure Travel or in the event that we are unable to accommodate you due to any other unforeseen circumstances, the guest will accept that a refund will not be possible on any payment(s) made towards toe reservation  and agree to the issuing of an Accommodation voucher that will be valid for 6 months from the date the restrictions or travel ban is lifted.

-Under the current regulations and travel restrictions including any future amendments which may affect the travel dates of guests or any medical reasons, the establishment agree to a date change 

(subject to availability) without any cancellation or administration fees, provided the request is received no less than 48 hours prior to arrival.  We reserve the right to request proof of a medical condition.

 -Should you wish to request a change of date for any reason other than specified above,  the following    

   Cancellation terms will be applicable:

*All payments received are non refundable.

*Postponement requests received less than 48 hours prior to arrival will not be accepted and your 

  reservation will be forfeited without a refund or voucher for future use.

*Galagos Lodge will consider the change of date but is not obligated to accept the request which will 

  allow for the date to be changed once (1). In the event that the booking is cancelled for the 2nd time, the

  booking will cancelled and the deposit and/or any other payments made towards the booking will be 

  forfeited.

* If the request is accepted, a new date must be confirmed within 7 days and will be subject to availability,

  alternatively a voucher will be issued valid for 3 months from the date the original booking was 

  cancelled.  

*In the event that rates differ between the original and new reservation, guests will accept the price 

  increase and pay the difference accordingly.

 *Deposit payments to secure a reservation including any other payments received for balance payment 

  or any other services are non- refundable.

-It is the responsibility of the guests to please inform us if a confirmation letter is not received. No 

 refunds can be claimed or will be paid to guests who claim that they have not received a confirmation letter. We will gladly resend once informed.  

-Weekend reservations are subject to a minimum stay of 2 nights, unless otherwise specified in your 

 confirmation letter.

-Should you wish to depart prior to the confirmed departure date, the full outstanding amount will be 

 applicable.  No refunds or discounts will be calculated.

-Guests who wish to depart early will not have the option to use any remaining nights for a future stay

-In the event of a room being reserved for 2 nights stay or more, guests who does not arrive on the 1st 

 day of the confirmed booking will forfeit the booking for the specific date. Under no circumstances will a refund be applicable for a “no show” and no additional night will be added or exchanged for a future reservation.

CANCELLATION OF YOUR RESERVATION BY THE ESTABLISHMENT:

We reserve the right to cancel any reservation with immediate effect without a refund of any  payments prior to or on arrival for accommodation or any other services offered, under the following circumstances: 

-When you violate the Health & Safety regulations.  

-When you arrive with more guests then specified on the confirmation letter and paid for.

-When we find that you are accommodating other guests/visitor(s) in your room at any time during your

  stay

-.When you smoke in the main house or any of the rooms

-Consume / bring alcohol onto the premises without prior arrangement and payment of the corkage fee.

-Abuse of alcohol or any other substance or behaving disorderly, becoming a nuisance to other guests.

-Discrimination and racism or any violent behavior including verbal abuse will not be tolerated against 

  our staff, management, or any other guests.

-Domestic violence or aggressive behavior towards any other guest, staff or management. 

-Violate any other term, regulation or protocol as specified within this document

.-Guests will have no right to claim any refund for violating any of the above.  

**** The above is applicable to the guest and any other person who may be sharing his/her room or any

           person entering the premises to visit either party for the duration of the booking or enter the 

           premises without our consent and trespassing  on our property.       

                                                                                                                                                                                                                                             E&OE